FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Hoods FAQ

Do you do other shipment options other than standard shipping for Hoods?


Yes, but depends on the method and reason. We can work with the customer on alternate shipping methods and expediate services if needed. Due note, that the cost for any shipping is at the expense of the customer. **Please note and read our standard shipping policy for hoods** - You can read it here in the FAQs section




What is your puppy hoods / products made out of?


Our hoods are made from 100% authentic, high quality, real leather. (Other additional materials will be otherwise stated.) Soft on the skin and strong and sturdy in design. They are made with a lace backing, made to fit a variety of head sizes and fastening the hood securely your head. Great for moshing, playing, and picking up your favourite toy ;) **Backing can be laced or buckled design materials if getting a custom puppy hood.




Is their a required downpayment for ordering a custom puppy hood?


Yes, there is a required 50% downpayment on your custom puppy hood order once a finalized price and invoice is established. This is to solidfy your spot in the queue and help pay for any necessary materials to construct your puppy hood.




What is the Return and Refund Policy for custom puppy hoods?


A 50% downpayment is required upon finalization of the custom hood order. If a customer opts out of their custom order, a full refund of their downpayment can be issued before the construction of their custom hood. If a customer cancels their custom order during construction of their hood, a 50% refund (of their full amount) can be issued to them. Customers who want to cancel their order after the completion of their hood, a 25% refund (of their full amount) can be issued to them and our company holds the right to sell the custom order/Hood at our own discretion.




What is your general shipping policy for hoods?


Flat rate shipping with tracking all over the world at $20 US This rate DOES NOT include higher insurance policies or signature upon arrival for your product(s) when the package arrives. If a customers requests a higher insurance policy or signature upon arrival for the package, then they need to communicate that to us before package delivery and pay any additional charges outside the basic shipping cost. *Customers requesting additional/different shipping methods can be subject to additional costs




How do I take measurements of my head for my hood? (measuring guide inside)


We would like to confirm your head size following our handy chart (see attachments). Just place a tape measure on the bridge of your nose, draw it around your head, along your cheek bones and connect it comfortably to just above the base of the back your head. Measurements can be in centimetres or inches. Specs for measurements are:

17” (43.18cm) – 18.5” (46.99cm) = Small

19” (49cm) – 23” (59cm) = Medium

23.5” (60.5cm) – 28” (72cm) = Large




Tips for Hood Care and Travel!


Tips for hood care and travel

  • Most important thing to remember is that leather keeps the shape it’s pressed into!
  • Saddle soap or any other leather approved products can be used to clean your hood
  • A leather protection spray can be used to help prevent water damage
  • You can purchase cheap mannequin heads at michaels or other craft stores for easy display and to best keep the hood’s intended shape
  • You can also use a stiff hat to keep the hood’s shape if a mannequin head cannot be obtained
  • When traveling with a suitcase, place the hood in a section where it’s least likely going to be crushed by the case’s other contents, the top layer near the carrying handle is often best
  • You can use socks and underwear to stuff the hood into its proper shape during travel
  • Given their placement, ears are the most easily bent. Remember that with enough persuasion, ears can be bent and moulded into desired shape





General Questions

Where are you located?


We are Canadian based company located in Saskatchewan. Though we have one of the founders operating in the USA.




What currency/pricing is your merchandise in?


Our merchandise is in US currency and pricing.




What are your payment options?


Our website accepts Credit/Debit and paypal. Purchases made in person at events/conventions can be done via Square and Paypal. **We do not accept checks, money orders, or other forms of payments at this time**




Have you supported or sponsored community events / organizations?


Yes definitely! :) Scrap Yard Leather is proud to support our continually growing community and an openly inclusive environment for all! Click the link or visit our community support/sponsorship page to see the list of community events and organizations we have supported/sponsored: Click here




Policy for Posting Finished Commissions


Scrap Yard Leather has the right to post all finished products/commissions on their social media platforms, at their own discretion. If a commissioner like to discuss posting their finished commission on their own social media prior to us posting on our SYL platforms, then that commissioner needs to discuss that with us on making a possible arrangement. Commissioners have the right to post their finished products/commissions on their own personal social media platforms, at their own discretion as well.





Shirts and Apparel / Merch FAQ

Washing Instructions for Shirts





Shirt Fit Instructions and Sizing Chart - FOR BELLA SHIRTS ONLY


At Scrap Yard Leather, each shirt design we create is paired with the shirt that best represents its style, feel and function. This means that not all the shirts will have the same fit. Here is an easy to understand sizing and fit chart with instructions for our BELLA SHIRTS to help you: For Bella Shirts: Measure Yourself Instructions: Sizing Chart (In Inches and Centimeters): SIZE ///// LENGTH ///// CHEST - (ALL IN INCHES) XS ///// 27 ///// 31 - 34 S ///// 28 ///// 34 - 37 M ///// 29 ///// 38 - 41 L ///// 30 ///// 42 - 45 XL ///// 31 ///// 46 - 49 2XL ///// 32 ///// 50 - 53 3XL ///// 33 ///// 54 - 57 4XL ///// 34 ///// 58 - 61 *Product measurements may vary by up to 2" (5 cm). SIZE ///// LENGTH ///// CHEST - (ALL IN CENTIMETERS) XS ///// 68.6 ///// 78.7 - 86.4 S ///// 71.1 ///// 86.4 - 94 M ///// 73.7 ///// 96.5 - 104.1 L ///// 76.2 ///// 106.7 - 114.3 XL ///// 78.7 ///// 116.8 - 124.5 2XL ///// 81.3 ///// 127 - 134.6 3XL ///// 83.8 ///// 137.2 - 144.8 4XL ///// 86.4 ///// 147.3 - 155 *Product measurements may vary by up to 2" (5 cm).




Shirt Fit Instructions and Sizing Chart - FOR GILDAN SHIRTS ONLY


At Scrap Yard Leather, each shirt design we create is paired with the shirt that best represents its style, feel and function. This means that not all the shirts will have the same fit. Here is an easy to understand sizing and fit chart with instructions for our GILDAN SHIRTS to help you: For Gildan Shirts: Measure Yourself Instructions: Sizing Chart (In Inches and Centimeters): SIZE ///// LENGTH ///// CHEST ///// SLEEVE - (ALL IN INCHES) S ///// 28 ///// 34 - 37 ///// 15 ¾ M ///// 29 ¼ ///// 38 - 41 ///// 17 L ///// 30 ¼ ///// 42 - 45 ///// 18 ¼ XL ///// 31 ¼ ///// 46 - 49 ///// 19 ½ 2XL ///// 32 ½ ///// 50 - 53 ///// 20 ¾ 3XL ///// 33 ½ ///// 54 - 57 ///// 22 *Product measurements may vary by up to 2" (5 cm). SIZE ///// LENGTH ///// CHEST ///// SLEEVE - (ALL IN CENTIMETERS) S ///// 71.1 ///// 86.4 - 94 ///// 40 M ///// 73.7 ///// 96.5 - 104.1 ///// 43.2 L ///// 76.2 ///// 106.7 - 114.3 ///// 46.4 XL ///// 78.7 ///// 116.8 - 124.5 ///// 49.5 2XL ///// 81.3 ///// 127 - 134.6 ///// 52.7 3XL ///// 83.8 ///// 137.2 - 144.8 ///// 55.9 *Product measurements may vary by up to 2" (5 cm).




Tank Top Fit Instructions and Sizing Chart - FOR TANK TOPS ONLY


At Scrap Yard Leather, each shirt design we create is paired with the shirt that best represents its style, feel and function. This means that not all the shirts will have the same fit. Here is an easy to understand sizing and fit chart with instructions for our TANK TOPS to help you: For Tank Tops: Sizing Chart (In Inches and Centimeters): SIZE ///// LENGTH ///// CHEST - (ALL IN INCHES) XS ///// 26 ///// 31 - 34 S ///// 27 ///// 34 - 37 M ///// 28 ///// 38 - 41 L ///// 29 ///// 42 - 45 XL ///// 30 ///// 46 - 49 2XL ///// 31 ///// 50 - 53 *Product measurements may vary by up to 2" (5 cm). SIZE ///// LENGTH ///// CHEST - (ALL IN CENTIMETERS) XS ///// 66 ///// 78.7 - 86.4 S ///// 68.6 ///// 86.4 - 94 M ///// 71.1 ///// 96.5 - 104.1 L ///// 73.7 ///// 106.7 - 114.3 XL ///// 76.2 ///// 116.8 - 124.5 2XL ///// 78.7 ///// 127 - 134.6 *Product measurements may vary by up to 2" (5 cm).




Hoodie Fit Instructions and Sizing Chart - FOR HOODIES ONLY


At Scrap Yard Leather, each shirt design we create is paired with the shirt that best represents its style, feel and function. This means that not all the shirts will have the same fit. Here is an easy to understand sizing and fit chart with instructions for our HOODIES to help you: For Hoodies Sizing Chart (In Inches and Centimeters): SIZE ///// LENGTH ///// CHEST ///// SLEEVE LENGTH - (All IN INCHES) S ///// 27 ///// 38 - 41 ///// 33 ½ M ///// 28 ///// 42 - 45 ///// 34 ½ L ///// 29 ///// 46 - 49 ///// 35 ½ XL ///// 30 ///// 50 - 53 ///// 36 ½ 2XL ///// 31 ///// 54 - 57 ///// 37 ½ 3XL ///// 32 ///// 58 - 61 ///// 38 ½ 4XL ///// 33 ///// 62 - 65 ///// 39 ½ 5XL ///// 34 ///// 66 - 69 ///// 40 ½ *Product measurements may vary by up to 2" (5 cm). SIZE ///// LENGTH ///// CHEST ///// SLEEVE LENGTH - (All IN CENTIMETERS) S ///// 68.6 ///// 96.5 - 104.1 ///// 85 M ///// 71.1 ///// 106.7 - 114.3 ///// 87.6 L ///// 73.7 ///// 116.8 - 124.5 ///// 90.2 XL ///// 76.2 ///// 127 - 134.6 ///// 92.7 2XL ///// 78.7 ///// 137.2 - 144.8 ///// 95.3 3XL ///// 81.3 ///// 147.3 - 155 ///// 97.8 4XL ///// 83.8 ///// 157.5 - 165 ///// 100.3 5XL ///// 86.4 ///// 167.6 - 175.3 ///// 102.9 *Product measurements may vary by up to 2" (5 cm).




Do you accept returns?


We accept returns on all unworn, unwashed merchandise*.

For return inquiries and processing, please contact us at scrapyardleather@gmail.com.

Your email must include your full name, order number/receipt and reason for return no later than 14 days from receipt of your purchase.

We will require merchandise be sent back to us before we are able to process a refund.

**Note: Please double check your size on our size chart page to ensure you're ordering the correct fit!




I purchased something, but want it in a different size. Can I make an exchange?


Of course! :)

We accept exchanges on all unworn, unwashed merchandise*.

For exchange inquiries and processing, please contact us at scrapyardleather@gmail.com.

Your email must include your full name, order number/receipt no later than 14 days from receipt of your purchase.

We will respond back with our step-by-step process on how to faciliate your exchange.

**Note: Please double check your size on our size chart page to ensure you're ordering the correct fit!




What your policy in regard to a potential quality issue on an item I have purchased?


We at Scrap Yard Leather have a very strong commitment to our community and to the quality of our merchandise.

While we cannot make any statements regarding a defective item right away, we will look at them all on a case by case basis.

*Please note that regular washing and wear and tear does not constitute as defective merchandise.

**For proper care of your clothing, please see the appropriate washing instructions located on the website for your specific garment.









Collars & Jewelry FAQ

Can my collar be adjusted to a different size?


Yes it can!

All collars sizes can be adjusted up to 24 inches, free of charge (anything more will be subject to a fee).

All sizing requests must be requested at the time of purchase.

If you need adjustments more than 24 inches and like a quote before purchase, please reach out to us at scrapyardleather@gmail.com and we will put you in touch with our Jeweler.




What is the Return policy for collars?


Our Jeweler gladly accepts returns, exchanges, and cancellations:

Just contact us within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 0 hours of purchase

Note: The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.




Do you do custom requests for collars?


Yes we definitely do custom pieces! If you like a custom piece, email us at scrapyardleather@gmail.com and our Jeweler will discuss with you what you would like for your custom collar.




Who makes your collars?


Pup Nyx, owner of Strictly Generic, makes our collars. He has been making amazing collars and jewelry for many years and has vended at several conventions and events. www.strictlygeneric.com About Pup Nyx and his company: A few years ago my grandmother commented on how she'd love to have a sterling silver byzantine bracelet. For her birthday I had decided I would buy my first jump rings and learn to weave so I could make one for her. As a novice I got the wrong rings and had to settle with stainless steel instead after realizing silver was too high in cost for my budget. Flash forward a few years after I used my remaining steel to make my first stainless steel choker. All my friends loved it, and when they started talking about wanting collars of their own or for loved ones I wanted to help turn those wishes into a reality. Weaving metal is a beautiful art, and highly versatile with so many weaves available. It's become something I continue to grow my passion for as I continue expanding my knowledge on different metal types and weave structures to produce the art that I do. Nothing feels better than seeing people wear and admire my work. It is a true honor.





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